Sparkling clean and incredibly attentive staff offering delightful breakfast options.

Staying at Basecamp in Zermatt was an amazing experience, especially for the breathtaking views of the Matterhorn right from our room. The staff was incredibly engaging and attentive, ensuring all our needs were met. I loved the delicious breakfast options, including made-to-order eggs that fueled our days of skiing. The room we had was spacious, modern, and had a lovely decor reflecting mountain adventures. However, reaching the hotel from the station could be tricky. we accidentally took a steeper route that made rolling luggage a hassle. Despite a few inconveniences, the charming climbing-themed decor and friendliness of the staff made the stay enjoyable.

The downstairs areas felt outdated when compared to the more modern bedrooms, and the sound insulation was lacking, making it hard to sleep when noisy neighbors were around. Additionally, lacking a minibar in the room was a missed opportunity for convenience.

I had a family room with a fine view of the Matterhorn. The breakfast was delicious, with plenty of choices to fuel our adventures. The staff, especially Caroline, went above and beyond when my mom needed help. The room was spacious, clean, and comfy 😊

A Spacious, modern room
B Lovely Matterhorn views
C Amazing breakfast service
D Friendly staff

During our family trip to Zermatt, we stayed for 2 nights in a Family Room with Balcony, which was spacious and offered stunning views of the Matterhorn. The breakfast was delightful, with plenty of choices, including made-to-order eggs that the kids loved. One morning, as we enjoyed our meal, the lovely staff checked in on us to see if we needed anything, which added a personal touch. We appreciated the room's cleanliness and the cozy common area where we could unwind after a day of sightseeing.

Breathtaking views of the Matterhorn, Private sauna for guests, Unique climbing-themed decor

High room prices could use a review for better alignment with expectations!!! WiFi performance needs significant improvement. spotty connections made staying connected a challenge!!! Confusing room access arrangements created unnecessary stress upon arrival!!!

The family room had an amazing view of the Matterhorn. The staff were also very helpful, particularly Caroline, who assisted us with my mom’s health issues. Breakfast was delicious and included in the price, making the stay feel reasonable. The room was clean and cozy.

Great breakfast variety, but WiFi was spotty. Nice mountain-themed decor too.

The location in a quiet neighborhood made it easy to explore Zermatt, with multiple restaurants nearby. My room featured stunning unobstructed views of the Matterhorn, which was magical, especially while enjoying breakfast on the balcony. The sizable room was clean and comfortable, although furnishings were slightly outdated. The breakfast was substantial and provided excellent value, allowing me to save on meals while enjoying local cuisine.

Furnishings were slightly outdated.

Totally recommend for a mini-vacation

Cozy hotel, friendly staff, with a great selection for breakfast that includes fresh pastries and local cheeses.

Great sauna after skiing, but WiFi was unreliable.

The room was impressively spacious, boasting a breathtaking view of the Matterhorn that made mornings magical. Breakfast offered a delightful variety of gluten-free options, catering well to dietary needs. Notably, although the heating system was effective, the WiFi connection was spotty, making it challenging to stay connected. Additionally, reaching the hotel from the train station could be confusing due to unclear directions, adding unnecessary stress to our arrival.